We can help

Sexual harassment is never OK. If this has happened to you, help is available.

University assistance and support

If you’ve witnessed or experienced sexual harm, gender-based violence or any threatening or inappropriate behaviour as a member of the UNE community, the university can help you.

What happens when you contact someone at UNE for support

You are in control.

We will listen to what you want and assist you as you wish.

We will not take any action unless you want us to. There may be exceptional circum if there is an immediate threat of danger to you or someone else.

We will put your safety first.

We will do everything we can to make sure you are safe.

Sometimes we will need to take steps to ensure the safety of others as well. We will always try to discuss this with you.

We will assist you to get any help you may need and want including medical care, counselling, and reporting to the police.

We will listen.

We listen to you and will ask you what you need. We will ask you what your immediate circumstances are, and your immediate concern/s.

We will do all that is possible to make sure you only have to tell what happened once, and once only. There may be circumstances beyond our control, and you have to answer further questions or re-tell what happened to you. These circumstances will be discussed with you.

We will ask you what you think will help you.

To help, we need to understand what’s important to you. We will give you as much information as possible so you can decide the best possible action for you, however, we will need to know what’s most important so we can give you the right guidance. e.g. 'I want to feel safe when I come to class'.

We will explain and explore options.

We will tell you what options are available, how they might help, and what each path would look like for you. It’s up to you to decide which option is most appropriate for you.

Sometimes we will need to take steps to ensure the safety of others. We will always try to discuss this with you.

We will talk to you anonymously

If you do not want to tell us who you are, we can still give you as much information as possible to help you. However, we can assist you better if you let us know who you are.

Safety and Security Team (Immediate Safety Response Assistance) 

If you're concerned about a situation on campus, get 24/7 assistance from Campus Safety and Security by phoning 02 6773 2099.

Student Counselling and Psychological Services (Student support)

UNE After-hours crisis support line:

  • Weekdays 4.00pm to 9.00am AEST. Weekends and Public Holidays
  • Phone: 1300 661 927
  • Text: 0488 884 169

If you are a student — you can access our free and confidential UNE Counselling service during office hours —
9.00 am to 4.00 pm, Monday to Friday — on 02 6773 2897.

UNE college students are also encouraged to speak to staff members and support staff in their college.

If you are a UNE staff member — you can consult with UNE Counselling about how to support a student, and to seek immediate support for themselves. For ongoing counselling, staff can access the UNE’s Employee Assistance Program.

Safe Communities (University wide support and information)

You can speak confidentially, and anonymously, to Safe Communities.

Safe Communities can be contacted during office hours — 9.00 am to 4.00 pm, Monday to Friday —
by phoning 02 6773 3994. Or via email - safecommunities@une.edu.au

See more information about UNE Safe Communities.

Student Grievance Unit (Student-related complaints and grievances

The Student Grievance Unit is an independent investigative unit that assists with and resolves any student-related issues, concerns or complaints submitted by students, staff, residential schools, associated businesses, and any entity that undertakes operations on behalf of the University of New England.

All contact with the Student Grievance Unit (SGU) should be made via forms available through AskUNE so that we can properly track progress from your initial contact.

  • For complaints please complete the online Complaints form
  • If you have feedback, a suggestion or a question please use the online Feedback form

See more information about SGU.

Staff Support and Information 

Accessing the UNE 24/7 Crisis Support Line

To get in contact, either call or text the numbers below & advise the operator that you are a staff member of UNE.

  • Call - 1300 661 927
  • Text - 0488 884 169

Accessing the Employee Assistance Program (EAP)

Staff Complaints and Grievances

For more information see People and Culture - Complaints and Grievances