Clear your cache and cookies

When you clear your cache, you delete old data stored by your browser. This can resolve many access problems.

Below are instructions for clearing your cache on common browsers.

Chrome
  1. Open Chrome.
  2. If you are a Windows user, press the Ctrl+Shift+Delete keys on your keyboard at the same time. Macintosh users click on the Tools menu icon (Tools icon) on the top right and then click History>Clear browsing data.
  3. Click on the Basic tab.

    Clear browsing data
  4. Choose a time range from the Time range pull-down menu. To delete everything, select All time.
  5. Check the boxes next to Browsing history, Cookies and other site data, and Cached images and files.
  6. Click the Clear data button
  7. If you are using a Windows machine, close and re-open Chrome. On a Macintosh, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.
Firefox
  1. Open Firefox.
  2. Click on the hamburger menu (Tools icon Firefox) and select Settings>Privacy & Security>Cookies and Site data.
  3. Click the "Clear Data..." button.
    4. Clear Data window

  4. Check the boxes next to Cookies and Site Data and Cached Web Content.
  5. Click on the Clear button.
  6. Windows users should close and re-open Firefox to save your changes. On a Macintosh, go to the Firefox menu on the top menu bar and select Quit.
Microsoft Edge
  1. Open Microsoft Edge.
  2. Click on the Settings and more icon on the top right ( Settings icon ).
  3. Click on Settings.
  4. Click on Privacy, search, and services.
  5. Scroll down to Clear browsing data.
  6. Click on Choose what to clear to the right of the label Clear browsing data now.
  7. Check the check boxes next to the content you wish to delete.

    clear browsing data
  8. Click on the Clear now button.
Safari (Macintosh users)
The steps are:
  1. Click on the Safari menu in the top left hand corner next to the Apple symbol
  2. Click on  Settings...
  3. A new dialogue box will open
  4. Click Privacy
  5. Click on the Manage Website Data button
  6. To remove any cached data and cookies from your computer, click Remove all
  7. A new dialogue box will open
  8. Click Remove Now
  9. Wait a few moments, then click Done
  10. Close the dialogue box remaining
  11. Press Command +Q to quit Safari.